Published: 16/09/2017 20:21 - Updated: 15/09/2017 16:05

Lochhead condemns scooter delivery charge


MSP Richard Lochhead
Moray MSP Richard Lochhead

MORAY MSP Richard Lochhead has written to the managing director of a national company over high delivery charges. 


Mr Lochhead has contacted Cormac Tobin of Lloyds Pharmacy, after hearing from a constituent who faced an extra £50 charge for delivery of a mobility scooter for his ill wife to his AB55 postcode, despite the website suggesting that delivery to UK addresses is free. 

Mr Lochhead has called on the company to wave the delivery fee and to review their policy. 

He said: "Time and time again companies get away with charging customers in Moray and rural Scotland unfair and excessive delivery costs. 

"My constituents raise the discriminatory delivery charges with me on a regular basis but I was shocked and frankly appalled when a constituent got in touch to let me know that he’d went to purchase a mobility scooter for his ill wife through Lloyds Pharmacy and was expected to pay £50 for delivery due to his postcode despite the website advertising that they provided free delivery. 

"Unfair delivery charges are hugely frustrating for people in Moray at the best of times, but I think it is particularly galling that customers in rural Scotland face higher charges when they are looking to purchase medical equipment." 

As well as writing to Lloyds Pharmacy, the SNP MSP raised the case in the Scottish Parliament, urging the Scottish Government to continue to press the UK Government to take action on unfair delivery charges to rural homes and to bring in legislation that would end discriminatory practices.

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