A FORRES councillor is complaining that the local authority is wasting time and money dealing with complainers.
Discussions over changes to documents used in the complaints process against elected members prompted Independent George Alexander to question how many grievances were upheld.
He was told by the head of legal and democratic services, Rhona Gunn, at Wednesday’s meeting of the full Moray Council, that 0.3% of the claims made to the regulating body were substantiated.
The former maths teacher added: “Percentages on their own don’t mean a lot; what are the numbers?
Mrs Gunn replied that last year hundreds of complaints were made, and two were upheld.
Councillor Alexander said: “Some people out there are only happy when they are complaining. What procedures are there to bring against complainers?”
He was advised by chief executive Roddy Burns that there was a council procedure for dealing with vexatious correspondents, and officers could look at introducing a similar one in relation to complaints against councillors.
Councillor Alexander added: “We are spending an awful lot of time and money satisfying a very small group of people who are only satisfied when they are complaining.”
Council convener, Councillor Stewart Cree, said he believed in democracy, and complaints were part of that.
He added that even if grievances were not upheld, they did contribute to changes and improvements in services, and to ignore them would be detrimental to the council.
Members agreed changes to the documentation along the revised protocols in relation to access to information, involvement between councillors and officers, as well as access to council facilities or staff by MSPs, MPs MEPs or candidates.