POLICE are to help train shop staff in Elgin deal with situations with customers which could escalate.
City of Elgin BID Ltd has joined forces with Police Scotland to deliver a new training programme.
Harry Gordon Partnership Development Officer of Police Scotland said: "We recognise the importance of keeping all members of the community safe, including business staff who regularly deal with the public.
"This course will allow staff to identify when situations may escalate and develop strategies to prevent it doing so."
The courses were funded by the legacy of Grampian Police and have been arranged by Elgin BID for their business members. The three half day courses are being delivered on the October 18 and 24 and 36 places are available for local staff members.
Gill Neill, Manager of Elgin Business Improvement District (BID), said: "The programme has been designed to offer practical skills and tools that will help staff members offer excellent customer service and understand how to manage a situation, particularly if they are dealing with an unhappy customer."
Chris James, Managing Director of Anderson and England, added: "I personally believe that it is essential to give staff every opportunity to develop their work place skills so that they are best positioned to offer great service and ensure our customers are happy."
Remember to vote for your favourite Elgin BID business of 2013. The five finalists have been revealed and you can vote in this Friday's print edition of 'The Scot'.