Published: 08/01/2018 10:18 - Updated: 08/01/2018 10:24

Amazon in firing line over unfair delivery charges to Moray

Richard Lochhead 2016MORAY’S MSP Richard Lochhead has continued his campaign against rip-off delivery charges by writing to Amazon.

This follows many cases where sellers on Amazon Marketplace advertise free delivery but then add on excessive surcharges for customers in Moray and the Highlands and Islands. 

One shopper in Moray paid for foam underlay but was contacted by the seller 12 days later to inform them they would face a £10 surcharge due to their IV postcode.

Throughout his campaign Richard Lochhead has highlighted the lack of transparency around delivery charges as being one of the major issues that needs to be addressed. 

Mr Lochhead has now contacted Katie McQuaid, the director of Amazon Marketplace, urging her to ensure that customers across the UK benefit equally from the free standard delivery advertised on their website. 

Mr Lochhead also intends to ask Trading Standards to investigate the practices on Amazon Marketplace.

He said: "As part of my campaign against unfair delivery charges I encouraged folk to get in touch to share their experiences and to highlight the companies that are guilty of imposing discriminatory surcharges to households in Moray.

"One name that is coming up time and time again is Amazon Marketplace, with sellers and third party companies on the website advertising free delivery to the UK mainland, then adding an additional charge for customers in the North of Scotland once they get to the checkout. 

"In some instances, the sellers don’t inform the customer about the surcharge until after their purchase has gone through, which is frankly unacceptable. 

"Consumers in Moray and across rural Scotland have had enough of these rip-off charges, especially when companies simply refuse to be up front and transparent about the charges they impose. 

"I recognise that on Amazon Marketplace third party sellers have a role to play in this, however, I do feel that Amazon must take responsibility.

"I’ve made it quite clear that Moray is part of the UK mainland and that we should absolutely be treated as such."

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