Moray care homes Parklands Buckie and Burnbank praised by report
Staff at a care home have been praised as “well trained, confident and competent in their roles” by a recent inspection.
Parklands Buckie and Burnbank, home to 49 residents, received the second-highest “very good” rating in both areas assessed by the Care Inspectorate during an inspection in February and March.
Inspectors paid tribute to its compassionate care, skilled staff and strong community spirit, reflected by the high ratings for how they support residents' wellbeing and the quality of the staff team.
The unannounced three-day visit saw inspectors talk to residents, families and staff members.
The final report praised the home's “kind and caring interactions” and said people “were very happy living in Parklands” and “felt safe and secure in a community where they felt included and valued.”
Families echoed this sentiment, with one relative saying: “We could not be happier with the level of care; it has exceeded all our expectations.”
The report also highlighted the home’s well-developed programme of activities and strong links with the local community, including schools and nurseries.
One resident commented: “This was wonderful,” while a family member noted: “There is fantastic entertainment, there is always something nice to do.”
Inspectors also found that residents “benefited from a warm and homely atmosphere” and that “staff worked well together in a supportive and respectful manner.” Staffing was consistent and stable, with the right number of staff with the right skills on shift.
They also found a strong team ethos, with the report stating: “there was a whole team approach to care and support.”
They highlighted the home’s investment in mentoring, along with its support for internal career development and leadership training. Inspectors also noted that previous recommendations had been implemented in full.
The report also said residents were helped with caring for their own pet within the home which “provided companionship and joy”.
Welcoming the report, Ron Taylor, managing director of Parklands Care Homes, said: “This is a tremendous result for the team at Parklands & Burnbank and a well-deserved recognition of the care, compassion and professionalism they demonstrate every day.
“Achieving ‘very good’ is no small feat and reflects the dedication of our staff and the warm, supportive environment they’ve created for residents and their families.
“Our manager Denise Risk has built a strong, capable team with a clear commitment to continuous improvement.
“This report shows they’re delivering consistently high standards of care and always looking for ways to make the home even better for those who live and work there.”
The Care Inspectorate uses a six point scale where 1 is deemed unsatisfactory and 6 is excellent.
