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Commuters taking advantage of pandemic to avoid rail fares


By Chris Saunderson

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FARE dodgers taking advantage of fewer staff on Scotrail trains due to the pandemic are being targeted.

Elgin railway station. Picture: Becky Saunderson
Elgin railway station. Picture: Becky Saunderson

ScotRail has, so far, caught 533 people and, in one case, a businessman, who had taken 53 journeys over the course of a few months, was made to pay £2300 in missed fares and a £30 daily administration fee.

Over the last few months 10,000 tickets have been confiscated via spot checks by mobile teams, with £17,600 levied against customers attempting to travel without paying.

ScotRail operates more than 350 stations across Scotland and only 17 are equipped with ticket barriers, making it relatively easy for passengers to get on and off without paying for all or part of their journey.

What they don’t realise is that CCTV cameras can prove where their journey began and then it’s an easy task to work out how much they owe.

All of the passengers who have been caught so far have paid up since the alternative is prosecution which, if successful, would leave them with a criminal record.

There has also been an increase in the number of verbal or physical assaults on staff who ask customers to pay for their ticket.

That’s why there have been joint-operations with British Transport Police to crackdown on anti-social behaviour, focussing on specific areas across the network to provide additional support for ScotRail staff.

Elgin railway station. Some commuters across Scotland have been dodging fares. Picture: Becky Saunderson
Elgin railway station. Some commuters across Scotland have been dodging fares. Picture: Becky Saunderson

Grant Whyte, who has been with ScotRail for 30 years, said: “It’s unbelievable that some people are not only trying to get away with travelling for free, but are also shouting or getting physical with staff who ask them to pay for their ticket.

“Some staff have been spat on or pushed out of the way by passengers who don’t think it’s right that they should be paying for their journey because they’ve been getting away with it for so long.”

Phil Campbell, ScotRail Head of Customer Operations, said: “A minority of our customers are taking advantage of the fact that due to coronavirus restrictions we are unable to put ticket inspectors on our trains or at most of our stations.

“While most of the population is sticking to the rules, these passengers are using the cover of Covid to avoid paying for their ticket.

“Revenue on the railway is down by around 90 per cent due to the pandemic, so it’s vitally important that in order to give the best value to the taxpayer, we collect as many fares as possible.

“We have caught a number of repeat offenders and the message to anyone thinking of dodging their fare is simple. We are watching and we will catch you.”


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