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Moray care homes praised by Care Inspectorate

By Ewan Malcolm

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TWO care homes in Moray have been recognised by the Care Inspectorate after it found "significant strengths" in their care provision.

Parklands Care Home - Glenisla Care Home, Banff Road, Keith. ..Picture: Daniel Forsyth..
Parklands Care Home - Glenisla Care Home, Banff Road, Keith. ..Picture: Daniel Forsyth..

Glenisla in Keith and Netherha in Buckie, both part of the Parklands Care Homes group, were praised by the industry regulator following a series of unannounced visits.

Inspectors awarded a five star rating to Genisla for the way it supports people's wellbeing and the quality of its leadership.

Care staff were praised for their consistent levels of care and support with the report adding that "staff were warm, kind and friendly in their interaction and engagement with people and their relatives".

The report also noted that people moving into the home settled quickly and were supported to make friends with fellow residents.

Relatives also said that communication with the home was very good and those who live at distance said they received frequent updates.

Meanwhile, Netherha Care Home was also praised for its high quality of care following several unannounced inspections in April.

Inspectors said: “Staff engaged with people at every opportunity and people showed genuine pleasure as a result of these warm and friendly conversations.” As a result, the report found that confidence levels with staff were high.

The report also noted that care plans were detailed and person-centred. It said: “When the needs of someone changed, their care documents reflected this change. This meant that staff delivered the care and support that was right for the person.”

Netherha was rated 5 (very good) in four categories – support for residents’ well-being, quality of leadership, quality of staff and quality of care and support - and rated 4 (good) for the quality of its setting.

Elaine Taylor, operations director at Parklands Care Homes, said: “We are so proud of the teams at Glenisla and Netherha for continuing to deliver the very highest standards of care to our residents.

"After two very difficult years for the care sector, they remain as hardworking and dedicated as ever and we are delighted that their commitment has been recognised by residents, relatives and the Care Inspectorate."

She added: “We want to create the best possible living environment for our residents. With that in mind, we have earmarked additional resources to upgrade many of the bedrooms and shared facilities in our Moray homes. This work is already underway.”

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