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Specsavers continues to provide essential eye and hearing appointments in lockdown


By Chris Saunderson

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SPECSAVERS will stay open in lockdown for all eye and hearing needs.

Under Scottish Government guidance, people may leave home to obtain medical assistance, including eye and hearing tests, which are considered essential healthcare services.

Staff wear personal protective equipment in stores.
Staff wear personal protective equipment in stores.

If customers can’t leave home unaccompanied for an eye test, they can request a home visit from Specsavers instead.

Specsavers CEO John Perkins said: "This is such a difficult time for everyone but it is essential that we remain open to continue to provide care, especially for key workers and to help support our partners in the NHS to provide critical care where it is most needed.

"It is also important that people attend their appointments to ensure that their eye, hearing and overall health is not at risk during this time. We understand that customers may have concerns about coming into store but the safety and wellbeing of our customers and colleagues is paramount and, in line with NHS recommendations and public health guidance, we have numerous safety measures in place."

These include restrictions on the number of customers allowed in store at any one time, social distancing, and bank card instead of cash payments.

Specsavers’ colleagues use personal protective equipment (PPE) throughout the stores and frames are thoroughly sanitised before and after each use.

Customers are also asked to request an appointment in advance by phone or online through the Specsavers website.

Eye and hearing needs will still be cared for.
Eye and hearing needs will still be cared for.

Specsavers will also continue to offer its remote services for people who are self-isolating, vulnerable or unable to leave their home. These services include:

  • RemoteCare – a free nationwide consultation service offering advice and care
  • via video and telephone link
  • Ask The Expert – a Facebook group designed to give people access to
  • professionals seven days a week, who can answer questions about general
  • eye and hearing health concerns
  • Remote tuning – Fine tuning compatible hearing aids from afar without customers needing to come into store
  • An e-commerce service- so that glasses and contact lenses can be bought online with a current prescription for those who can’t attend a store
  • An online replacement service for lost or broken glasses

Mr Perkins said that throughout the pandemic store partners and their teams have done everything they can to retain their level of service to the community.

‘I would particularly like to wholeheartedly thank our colleagues on the front line in our stores who have played a key role in looking after people’s eye and hearing health throughout the pandemic where it is most needed - at the heart of the community.

"These are particularly stressful times in which to work in healthcare and their continued service under difficult circumstances is a great source of pride to me and to the Specsavers group."


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