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Gas supply issue in Keith and Huntly resolved


By Jonathan Clark

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SGN vans on the scene in Huntly, helping to restore gas supplies. Picture: David Black
SGN vans on the scene in Huntly, helping to restore gas supplies. Picture: David Black

GAS supplies have been returned to thousands of homes in Keith and Huntly this afternoon.

SGN said, at 12.15pm, that they had "resolved the issues" which led to a gas outage affecting 4500 properties, as well as hospitals and care homes, across the two towns.

The properties had been without gas since early on Tuesday morning. Around 100 engineers were drafted in from around Scotland to get things back up and running.

An SGN spokesperson said: "Thank you to everyone in Huntly and Keith for your patience while you have been without gas.

"We know it has not been easy and we are extremely sorry for the disruption you have experienced."

Householders now need to follow seven steps, listed below, to safely turn on their gas supply at the meter.

  1. Make sure all gas appliances are turned off. For example - boiler, cooker and gas fire.
  2. Open some doors and windows for ventilation.
  3. Turn on the gas supply at the meter. The meter could be under the stairs, in a cupboard or in a meter box outside the property. Give the emergency control valve (a spanner-style handle) a quarter turn in either direction so that it’s in line with the gas pipe. Some pipes have yellow tape for guidance. There may be a hissing noise as the meter re-pressurises.
  4. Anyone who smells gas should turn the emergency control valve off again and call the National Gas Emergency Service immediately on 0800 111 999. Do not try to turn any appliances back on. If there is no smell of gas, continue with the following steps.
  5. Turn on gas appliances one at a time, according to the manufacturer’s instructions. Many boilers and fires will have instructions on the inside of a drop-down flap near the controls. Start with a gas hob if you have one. It may take a little longer than usual for the gas to reach appliances and light.
  6. If the gas supply and gas appliances successfully turn on nothing further needs to be done.
  7. If the emergency control valve can't be turned on, or anyone has difficulties turning their appliances back on, they must turn everything off again (including the emergency control valve) and call for help on 0800 912 1717.

Over the coming hours, SGN will be delivering letters with these instructions to all affected properties.

If anyone has any concerns, SGN can be reached on live chat on their website, by text on 07490 077 649 or on the phone on 0800 912 1717.

An investigation into how the gas supply failed will take place in due course.


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