Lochhead welcomes dolphin centre's perfect score

ACHIEVING a perfect score in a tourism review has seen the WDC Scottish Dolphin Centre in Spey Bay praised by Moray's MSP.

The centre became the first visitor attraction in the UK to achieve 100 per cent in a review by award winning tourism insight consultancy BVA BDRC.

Hailing the achievement, Moray MSP Richard Lochhead said: “I’m thrilled that the Dolphin Centre have received such a glowing review from the BVA BDRC, in light of the unique experience on offer and first class customer service.

“The dolphin centre is a particularly popular attraction locally, with many tourists also expressing just how much they have enjoyed their visit.

“Having popped into the dolphin centre during my summer surgery tour, I know just how hard working and attentive the staff are and want to congratulate all at the centre on this fantastic achievement.”

Over 100 attractions are participating in the programme, which aims to benchmark each against the whole sector, identifying strengths and areas to improve.

The assessor looked at a whole variety of areas from visitor experience at the centre, including pre-arrival information, café and retail offer, guided tours and cleanliness. As the staff and volunteers do not know when the visit will occur, the assessment aims to give a true reflection of the quality of the attraction.

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