New helpline launched for high-risk and vulnerable
Register for free to read more of the latest local news. It's easy and will only take a moment.
A NEW national helpline has opened today to provide essential help to people who don’t have support and are at high risk of contracting COVID-19.
The service offers help to those who do not have family or community support and cannot get online and who are over 70, disabled, require the support of mental health services, are pregnant or receive a flu jab for health reasons.
The helpline is in addition to local support already available for people who have received letters advising them to shield themselves. But any people in the shielding category who are not yet receiving assistance, who do not have family and cannot get online can get support through the new helpline.
Anyone not in these categories but still looking for support should visit readyscotland.org.
The helpline – 0800 111 4000 – will initially operate from 9am-5pm before being extended.
Callers will be automatically connected to their local authority who channel them to the service they need, such as essential food and medication; links to local social work services for vulnerable children or adults; emotional support; or contact with local volunteer groups.
Communities and Local Government Secretary Aileen Campbell said: "The coronavirus outbreak is impacting all our lives but for some it is more than a disruption – it is a severe restriction on their ability to access food, medicine or other essential services.
"This national helpline will allow our most vulnerable, who do not have a network support group, to access the essential help they need."
COSLA president Councillor Alison Evison said: "Coronavirus is having an impact on all our daily lives – but for many without any support network it is even worse.
"This national helpline and support arrangements will provide reassurance to our most vulnerable citizens. It is there to support those who are at home with nobody around to help them and with no other way of seeking local assistance. It will allow them to immediately access the essential help they need.
"I hope it gives many residents, struggling alone in very challenging situations, the reassurance they deserve at this incredibly difficult time."
