Park Holidays confirm upgrade plans for Lossiemouth and Burghead caravan parks following meeting with Moray MP Douglas Ross
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PARK Holidays representatives have confirmed they will be upgrading the Lossiemouth and Burghead caravan park sites following a meeting with Moray MP Douglas Ross.
Mr Ross met with Park Holidays Operations Director Craig Hulme and Regional Manager Debbie Grafton following complaints of the deterioration of the parks, which owners described as a "bomb site".
READ MORE: Lossiemouth Holiday Park situation 'escalates'
The Lossiemouth Holiday Park, formerly known as the Lossiemouth Bay Caravan Park, was sold to Park Holidays last year. Caravan owners at both the Lossiemouth and Burghead sites had contacted Mr Ross as they had become increasingly angry over the deterioration of the site over the last year.
Owners also voiced concerns that they felt "trapped" into keeping their caravans, despite not receiving the same level of high quality facilities and management that they had been used to.
Following the meeting, Park Holidays have committed to improving their communication with people at the sites and confirmed they will be upgrading facilities at Burghead and Lossiemouth.
Moray MP Douglas Ross said: “This meeting was positive and constructive and I'm grateful to Craig and Debbie from Park Holidays for meeting with me and having an open discussion about the concerns that have been raised with me by people from the sites.
“Events at the sites since the change of ownership have simply not been acceptable and caravan owners have understandably voiced their anger and concern to me.
“I met with many of them last summer, but far from improving, the situation only escalated for many owners. Facilities rapidly deteriorated and there was a complete breakdown in communication, with caravan owners not knowing where to turn to raise issues or seek support.
“The meeting with Craig and Debbie reassured me that they are striving to rebuild that relationship with those on the sites and with a new manager from the area based locally, there will be a direct line of contact for people to raise their concerns.
“This has been an extremely challenging time for people on the sites, especially as they grapple with rising bills as well. Both of these sites have huge potential to continue to be real assets for our area and I'm reassured that Park Holidays will now fully take on board the concerns we've been raising and vastly improve their experience for those living at these sites.
"If not, they are well aware that I will be demanding answers and actions so we don't end up with significant complaints as we've seen in the past.”
